Return & Refund Policy

Last Updated: October 9, 2026

At PULLVANTA, we are committed to providing high-quality fitness equipment and a dependable shopping experience.

We offer a 90-Day Money-Back Guarantee, subject to the eligibility requirements and return conditions outlined below.

Our policy is designed to protect our customers while ensuring a fair, transparent, and responsible return process.

1. 90-Day Money-Back Guarantee

Customers may request a return within 90 calendar days from the confirmed delivery date.

To qualify for a refund under our voluntary guarantee, the following conditions must be met:

• The return request must be submitted within 90 days of delivery.

• The product must be in its original, complete, and substantially like-new condition.

• All essential parts, components, hardware, and accessories must be included.

• The product must not show excessive wear, misuse, unauthorized modifications, or customer-caused damage.

• Valid proof of purchase must be provided.

• The return must follow the instructions issued by our customer support team.

Customers may carefully assemble and briefly inspect or test the product to assess its suitability. However, this guarantee does not provide an unrestricted 90-day equipment rental or extended-use trial.

Products showing substantial wear from repeated or prolonged use may not qualify for a change-of-mind return under this voluntary guarantee.

Nothing in this section limits statutory consumer rights.

2. Return Conditions and Product Inspection

All voluntary returns are subject to verification and inspection.

Before approving a return, PULLVANTA may request reasonable evidence of the product's current condition, including:

• Clear photographs showing the complete product.

• Photographs of relevant components and accessories.

• A short video showing the overall product condition, where reasonably available.

• The order number and proof of purchase.

• Additional information reasonably necessary to verify the return request.

Returned products may be inspected for:

• Missing or substituted components.

• Excessive wear, scratches, deformation, or structural damage.

• Signs of improper assembly or misuse.

• Unauthorized modifications.

• Material differences from the product originally shipped.

PULLVANTA reserves the right to decline voluntary returns that do not meet the published eligibility requirements.

Any legally required remedies for faulty, damaged, or misrepresented products remain unaffected.

3. Photo and Video Evidence for Damaged or Defective Products

For claims involving damaged, defective, malfunctioning, incorrect, or incomplete products, customers are expected to cooperate with reasonable verification procedures.

To help us investigate a claim, please provide:

A. Order Information

• Order number.

• Customer name and email address.

• A brief description of the reported problem.

B. Photographic Evidence

• Clear photographs of the affected product or component.

• Photographs of the packaging and shipping label, when relevant.

• Photographs identifying damaged or missing parts.

C. Video Evidence

For functional or mechanical problems, please provide a short, clear video demonstrating the reported issue whenever reasonably possible.

The video should:

• Clearly show the affected product and relevant components.

• Demonstrate the specific malfunction or abnormal behavior.

• Be recorded in sufficient lighting to identify the problem.

• Show the product from appropriate angles when necessary.

Important: Never use or operate potentially unsafe fitness equipment solely to record evidence.

We strongly recommend recording a brief unboxing video when receiving the package, particularly if the exterior packaging appears damaged.

If video evidence is unavailable or cannot be safely recorded, customers should contact our support team. We will consider alternative reasonable evidence.

The absence of an unboxing video alone will not automatically invalidate an otherwise legitimate claim or override applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.

We recommend reporting visible shipping damage or missing components within 7 days of delivery to help facilitate carrier investigations.

This recommended reporting period does not eliminate any warranty rights or legal remedies that may apply after seven days.

Following a reasonable assessment of the issue, PULLVANTA may provide an appropriate resolution, including:

• Replacement components.

• Product repair, where appropriate.

• Replacement of the affected product.

• A partial refund, where agreed or legally appropriate.

• A full refund when required by law or otherwise approved.

Where a product is confirmed to be defective or incorrectly supplied, we will cover return shipping costs when legally required or when a return is requested as part of our approved resolution.

5. Change-of-Mind Returns

We understand that customers may occasionally change their minds after receiving an order.

Eligible change-of-mind returns are accepted within 90 days of delivery, subject to the conditions of our voluntary guarantee.

For these returns:

• The item must be complete and substantially like-new.

• The item must not have been subjected to prolonged use.

• All essential original components must be included.

• The customer is responsible for return shipping costs.

• The product must be securely packaged to prevent damage during return transportation.

• Returns must be sent using a trackable shipping service.

Original packaging is strongly recommended, especially for large fitness equipment. If unavailable, equally protective packaging may be used.

Free shipping on the original purchase does not include free return shipping for change-of-mind returns.

Eligible returns meeting all applicable conditions will receive a refund of the product purchase price. No restocking fee applies to qualifying like-new returns.

6. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Change of Mind or Personal Preference

The customer is responsible for return shipping costs.

Confirmed Defective, Damaged, or Incorrect Products

PULLVANTA will cover reasonable return shipping costs where required by applicable law or as part of an approved resolution.

For large or heavy fitness equipment, return shipping costs may be significant and vary by destination, package size, and carrier.

Customers must contact our support team for return instructions before arranging a voluntary return.

We are not responsible for unauthorized shipping expenses or packages sent to an unapproved location, except where applicable law provides otherwise.

For jurisdictions requiring advance disclosure of the estimated cost of returning bulky goods, the applicable estimate must be provided before purchase.

7. Return Authorization and Procedure

To request a return, contact:

support@pullvanta.com

Please include your order number, reason for return, and relevant supporting documentation.

Our return process consists of the following steps:

Step 1 — Submit Your Request

Contact customer support within the applicable return period.

Step 2 — Provide Supporting Information

Provide requested photographs, videos, or other reasonable evidence relevant to your claim.

Step 3 — Receive Return Instructions

For an eligible voluntary return, our team will provide the appropriate return address and shipping instructions.

Step 4 — Ship the Product

Unless otherwise instructed, dispatch the return within 14 calendar days after receiving return instructions.

Step 5 — Inspection and Verification

The returned product will be checked for completeness, condition, and eligibility.

Step 6 — Refund Processing

Once eligibility is confirmed, we will process the appropriate refund to the original payment method.

Please do not return products without first obtaining the correct return instructions.

This authorization procedure does not restrict any statutory right to cancel or return an order by providing legally valid notice.

8. Refund Processing

Refunds under our voluntary return guarantee are generally processed after the returned product has been received and inspected.

Approved refunds are typically issued within 5–10 business days following successful inspection.

Refund timing may differ where applicable law requires earlier processing.

Additional time may be required for the payment provider or bank to post the refunded amount.

Refunds will ordinarily be issued to the original payment method.

We do not issue duplicate refunds for the same purchase.

Where an item is incomplete, materially damaged, or fails the conditions of our voluntary return guarantee, we will explain the findings and available options to the customer.

Any refund adjustment must be consistent with our disclosed policies and applicable law.

9. Non-Eligible Returns and Exclusions

The following circumstances may result in a return being ineligible under our voluntary 90-day guarantee:

• Requests submitted after the 90-day return window.

• Products damaged by misuse, accidents, or improper handling.

• Products altered or modified without authorization.

• Products showing substantial wear from prolonged use.

• Products with essential components missing due to customer action.

• Products damaged through improper disassembly or inadequate return packaging.

• Products materially different from those originally supplied.

• Requests supported by demonstrably false or fraudulent information.

Normal inspection and reasonable testing do not automatically make a product ineligible.

These exclusions apply only to our voluntary guarantee and do not override legal rights relating to faulty goods, incorrect items, or other legally protected circumstances.

10. Repeated Returns and Fraud Prevention

To help protect customers and maintain a fair shopping environment, PULLVANTA may review return claims for evidence of fraud, abuse, or material inconsistencies.

This may include reviewing:

• Order and delivery records.

• Relevant customer support communications.

• Previously submitted return claims.

• Product photographs and videos.

• Return shipment tracking.

• Warehouse inspection findings.

• Duplicate or inconsistent refund requests.

Where there is a reasonable and documented basis to suspect fraud or abuse, we may request additional relevant evidence and conduct further verification.

We may decline fraudulent voluntary claims or restrict future purchases where permitted by law.

A history of previous returns alone does not automatically invalidate a legitimate return request.

Customers will not lose legally protected refund or warranty rights solely because they have previously requested a return.

11. Missing Components and Partial Returns

Fitness equipment must be returned with all essential components and included accessories.

For products such as power towers, these may include:

• Main structural frame components.

• Pull-up and dip handles.

• Backrest and armrest components.

• Assembly hardware and connectors.

• Included accessories and detachable parts.

If components are missing, we may contact the customer to arrange their return or determine an appropriate resolution.

Voluntary refunds may be declined where essential parts are missing and return conditions are not satisfied.

We will not make arbitrary deductions from refunds or apply undisclosed charges.

12. Safe Use, Assembly, and Product Care

Customers should carefully follow all provided assembly instructions, safety warnings, maintenance recommendations, and product weight limits.

Fitness equipment must be assembled on a suitable, stable surface and inspected before use.

Damage arising from intentional misuse, unauthorized modifications, or use outside published safety specifications may fall outside our voluntary return guarantee.

If a product appears structurally unsafe or defective, stop using it immediately and contact customer support.

Nothing in this policy excludes liability or consumer remedies that cannot legally be excluded.

13. International Returns

Our voluntary 90-day return policy applies to eligible orders shipped to destinations supported by PULLVANTA.

International customers must contact customer support for the appropriate return arrangements.

For voluntary change-of-mind returns, the customer is generally responsible for return shipping, subject to applicable local consumer laws and any disclosures required before purchase.

Customs duties, taxes, and other legally required reimbursements will be handled in accordance with applicable law.

Customers purchasing from jurisdictions with mandatory withdrawal, cancellation, or statutory warranty rights retain those rights regardless of the conditions of our voluntary guarantee.

14. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before shipment.

Once an order has shipped, voluntary cancellation may no longer be possible, but customers may still qualify for a return after delivery.

Any applicable legal cancellation rights remain unaffected.

15. Consumer Rights

Our 90-Day Money-Back Guarantee is an additional voluntary benefit and does not replace or limit mandatory consumer protections.

Depending on your location, you may have additional rights relating to:

• Faulty or defective goods.

• Products not matching their description.

• Goods damaged before delivery.

• Statutory cancellation or withdrawal periods.

• Refund timing and return shipping responsibilities.

Where applicable law provides greater protection than this policy, the legal requirement will prevail.

16. Contact Information

For return requests, refund inquiries, damaged products, or assistance with an existing order, please contact:

PULLVANTA Customer Support

Email: support@pullvanta.com

Please include your order number and a description of your request so we can assist you efficiently.

PULLVANTA — 90-Day Money-Back Guarantee

Shop with confidence, knowing that eligible purchases are protected by our clearly defined return and refund policy.

Your Strength. Your Space. Your Progress.