Order Cancellation Policy

At PULLVANTA, we process orders promptly to ensure efficient fulfillment and delivery. Please review our cancellation policy before placing your order.

1. 1-Hour Cancellation Window

Customers may request to cancel an order within 1 hour (60 minutes) of placing it.

To request a cancellation, email support@pullvanta.com with your order number and the subject line "Order Cancellation Request".

Cancellation requests received within this period will be honored provided the order has not already shipped.

2. After the 1-Hour Window

Once 60 minutes have passed, orders enter our fulfillment process and can no longer be canceled due to change of mind, accidental purchases, personal preferences, or finding a better price elsewhere.

Orders that have already shipped cannot be canceled.

3. Cancellation Confirmation & Refunds

A cancellation is only confirmed once our support team verifies the request and sends written confirmation.

For approved cancellations, refunds will be issued to the original payment method, typically within 5–10 business days, depending on the payment provider.

Our customer support team typically responds within 24–48 hours. Eligibility is determined by when we receive your cancellation email, not when our team responds.

4. Consumer Rights

This policy does not limit any mandatory cancellation, refund, or consumer protection rights provided by applicable law.

5. Contact Information

PULLVANTA LLC

Address: 4901 W Thomas Rd, Phoenix, AZ 85031, United States

Email: support@pullvanta.com

Website: https://pullvanta.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Arizona Time)