Shipping Policy

Last Updated: October 9, 2026

Thank you for shopping with PULLVANTA. We are committed to providing a smooth, reliable, and convenient shopping experience for our customers worldwide.

Please review our shipping policy below for information regarding order processing, free shipping, estimated delivery times, and other important shipping details.

1. Free Worldwide Shipping

At PULLVANTA, we proudly offer FREE WORLDWIDE SHIPPING on all orders, with no minimum purchase required.

Whether you're shopping from the United States or another country we ship to, you can enjoy free standard shipping on every eligible order.

• Free Shipping on All Orders

• No Minimum Purchase Required

• No Standard Shipping Fees at Checkout

• International Shipping Available

Free shipping applies to all destinations currently supported by our store. Shipping availability is determined at checkout.

Please note that free shipping does not necessarily include customs duties, import taxes, or other government-imposed charges, where applicable.

2. Order Processing Time

All orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Our standard processing schedule is Monday through Friday, excluding Saturdays, Sundays, and public holidays.

During this period, your order is verified, prepared, and arranged for shipment.

Please note:

• Orders placed on weekends or public holidays will generally begin processing on the next business day.

• Processing time is separate from shipping transit time.

• During periods of high order volume, processing may occasionally take longer than expected.

We appreciate your patience and understanding.

3. Estimated Shipping & Delivery Times

Once your order has been processed and dispatched, the estimated shipping times are:

Shipping Destination	Estimated Delivery Time
United States	2–5 days
Other Countries	3–10 days

Important: These estimates refer to shipping transit time only and do not include the 1–3 business days required for order processing.

Delivery estimates are provided for general reference and are not guaranteed arrival dates.

Actual delivery times may vary depending on your location, shipping carrier, customs clearance, local delivery conditions, and circumstances beyond our reasonable control.

4. Order Confirmation & Tracking

After placing an order, you will receive an order confirmation email at the email address provided during checkout.

Once your order has been shipped and tracking information becomes available, you will receive a shipping confirmation email containing the available tracking details.

Please allow some time for tracking information to update after the shipping carrier receives your package.

If you have not received a shipping confirmation within the expected processing period, please contact our customer support team for assistance.

5. Shipping Delays

We make every reasonable effort to process and ship orders within the estimated timeframes. However, occasional delays may occur due to circumstances beyond our direct control, including but not limited to:

• Severe weather conditions or natural disasters

• Shipping carrier delays or operational disruptions

• Customs inspections and clearance procedures

• High shipping volumes during holidays or promotional periods

• Transportation or logistical disruptions

• Incorrect or incomplete shipping information

• Unforeseen events affecting delivery services

PULLVANTA cannot guarantee exact delivery dates or eliminate delays caused by third-party carriers or circumstances outside our reasonable control.

If your shipment experiences a significant delay, please contact us so we can help investigate the situation and provide available updates.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify your shipping details carefully, including:

• Full recipient name

• Street address and house number

• Apartment, suite, or unit number, if applicable

• City, state, and ZIP/postal code

• Country

• Valid contact information

If you discover an error in your shipping address after placing an order, please contact us immediately at support@pullvanta.com

We will make reasonable efforts to update your shipping information before your order is dispatched.

However, once an order has been shipped, address modifications may no longer be possible.

If a package is returned or requires redelivery due to an incorrect or incomplete address provided by the customer, additional shipping or handling fees may apply where permitted by law. Any applicable charges will be communicated before further action is taken.

7. Failed Delivery Attempts & Returned Packages

If a shipping carrier cannot successfully deliver your package due to an incorrect address, failed delivery attempts, or an unclaimed shipment, the package may be held for collection or returned to the sender.

Customers should follow any delivery instructions provided by the carrier and arrange redelivery or collection when necessary.

If a package is returned to us, please contact our support team to discuss the available options.

Reshipping arrangements, applicable charges, or refund eligibility will be reviewed according to the circumstances, our Return & Refund Policy, and applicable consumer protection laws.

8. Lost, Missing, or Stolen Packages

If your tracking information shows an unexpected delay, your package appears lost, or the carrier marks your order as delivered but you cannot locate it, please contact us at support@pullvanta.com

Before contacting us, we recommend:

• Checking the shipping address on your order confirmation.

• Looking around your delivery location, including porches, entrances, and designated parcel areas.

• Checking with household members, neighbors, or building management.

• Contacting the shipping carrier for additional delivery information.

Our support team will assist in reviewing the situation and, when appropriate, initiating an investigation with the shipping carrier.

Refunds, replacements, or other resolutions will be determined based on the investigation, the circumstances of the shipment, and applicable consumer protection laws.

A tracking status of "Delivered" does not automatically eliminate any legal rights or remedies available to the customer.

9. Damaged Packages

We take care to ensure orders are appropriately prepared for shipment.

If your product arrives damaged, please contact our customer support team as soon as reasonably possible.

To help us resolve the issue efficiently, please provide:

• Your order number

• A description of the damage

• Clear photographs of the damaged product

• Photographs of the packaging, if available

We will review your request and assist with an appropriate resolution, which may include a replacement, refund, or another remedy depending on the circumstances and applicable law.

Please retain the original packaging when possible until the issue has been reviewed.

10. International Shipping & Customs

PULLVANTA offers free standard shipping to international destinations supported by our store.

International shipments may be subject to customs inspections, import requirements, local taxes, or duties imposed by the destination country.

Where applicable, import duties and taxes that are not included in the checkout price may be the customer's responsibility, subject to the terms disclosed at checkout and applicable law.

Customs processing times vary by country and may affect delivery estimates.

PULLVANTA is not responsible for delays caused solely by customs inspections or government processing procedures, but we will provide reasonable assistance where possible.

11. Multiple Shipments

In certain circumstances, orders containing multiple items may be shipped separately due to product availability, packaging requirements, or warehouse logistics.

If your order arrives in multiple packages, you may receive separate tracking information for each shipment.

There will be no additional standard shipping charges for separately shipped items covered by our free shipping policy.

12. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible after placing it.

We will do our best to accommodate requests before the order has been processed or dispatched.

Once an order has entered the shipping process, modifications or cancellations may no longer be possible.

If your order has already shipped, please refer to our Return & Refund Policy for available return options.

Your statutory cancellation or return rights, where applicable, remain unaffected.

13. Contact Information

If you have any questions regarding your shipment, delivery status, tracking information, or shipping-related concerns, our customer support team is available to assist you.

PULLVANTA Customer Support

Email: support@pullvanta.com

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

We appreciate your trust in PULLVANTA and look forward to helping you build strength with confidence.

Thank you for choosing PULLVANTA.

Your Strength. Your Space. Your Progress.